FAQs: Frequently Asked Questions

How long will it take for my hold to be ready?
To support social distancing efforts, we are operating with very limited staff. We will fill your holds as quickly as possible but wait times may be longer than usual. Thanks for your patience.

How will I know when my hold is ready?
Check the holds tab in your library account. Any items ready for pickup will have a status of “Held”. You may also receive an email, phone call, or text when holds are ready.

Can I place a hold over the phone?
Yes. You may call the library to place a hold during curbside pickup hours when the phone is staffed (9:00 AM – 3:00 PM on Tuesdays and Saturdays). We are not able to answer the phone outside of those hours.

How long will my items remain on the hold shelf?
Holds will not be expiring at this time so your items will remain on the hold shelf until you pick them up.

When will my items be due?
Please check your due dates in your account. You will also be receiving automatic email notifications from the library.

All items checked out at UCM Library during ECQ have been extended. We do not know when the library will reopen, but we will continue to extend due dates so that no items checked out from our library are due until after the library building reopens.


How do I return materials? To support social distancing efforts, we are operating with very limited staff. We will fill your holds as quickly as possible but wait times may be longer than usual. Thanks for your patience.

  • The book drop box is open for returns from 8:00 AM to 5:00 PM from Monday to Friday. Staff will not accept in-person returns.
  • Please note: to limit contamination, returned items will be checked in 72 hours after we receive them. Don’t be alarmed if you continue to receive automatic email notifications or you see items on your account that you had returned within the past 3 days.

How do I return Do I need a library card?
Yes. You will need a library card to place your hold through our online catalog. Please bring your library card when you pick up your items. You can sign up for a library card here.

Please note: if you sign up for a library card online, you may only place 2 items on hold at a time.

What if I have mobility issues and cannot leave my vehicle?
Call the library when you arrive for your pickup slot and we will hand you your items. 
We are committed to ensuring that our programs and services are accessible to everyone. If you have any questions or suggestions regarding accessibility please call or email us so we may work to accommodate you.

What if I miss my pick-up time slot?
Your items will be removed from the cart and you will need to request for a new schedule.

Will the library be open?

No. The library remains closed to the public.
The UCM lobby, restrooms, computers, and all other spaces will not be accessible.

Who is eligible for this service?
This privilege is reserved for library members who comply with our safety guidelines.

We reserve the right to remove access to this service from anyone who does not respect those.

What are you doing to protect the safety of library members and staff?
The contactless curbside pick-up service provides maximum social distancing for the safety of both patrons and staff. Staff will wear masks, face shield, and gloves when handling all library materials. All materials received and lend out are quarantined and sanitized using UV-C light. 

How long will this service be available?
The curbside pick-up service is contingent upon access to materials that keep our patrons and staff safe. We hope to offer this service until the library building reopens but cannot make guarantees.